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- More words and phrases that kill customer service
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- Are we all managers now?: the rise of the self-organising organisations.
- How to write transparent investigation reports
Tag Archives: Business
Are there Good Samaritans on Wall Street if you can be taken for 9 Billion
When JP Morgan lost 9 billion dollars on a derivatives trade, many people saw it as the market functioning properly. What made the story interesting is the scale of the losses, 9 billion dollars at last estimate. Yet, the story … Continue reading
Posted in culture, management
Tagged Business, derivatives, economy, Hedge fund, Jamie Dimon, JPMorgan, JPMorgan Chase, Lehman Brothers, occupy-wall-street, Wall Street
2 Comments
Leadership is not a conversation
Despite the claims of Groysberg and Slind at Harvard Business Review, leadership is not a conversation because staff do not listen. The staff do not listen because what is being presented as a “conversation” or a “dialogue” is instead a … Continue reading
Thoughts on Managing America’s renewal: educating ourselves to live within our means.
The financial crisis has shown that the economic growth over the past 20 years in the United States has been based largely, but not exclusively, on personal and corporate debt. The debt dependency has weakened the fundamental financial systems within the … Continue reading
Posted in culture, innovation, leadership, management, path dependency, renewal
Tagged Americans, Average Joe, Business, Credit, Federal Reserve System, Financial Services, Goldman Sachs, occupy-wall-street, politics, UBS, United States, Wall Street
Comments Off on Thoughts on Managing America’s renewal: educating ourselves to live within our means.
Are online adverts being pushed so that we choose pay walls to avoid them?
In the age of the internet and kindle, this sounds like a strange claim. Yet, I think the use of advertisements, links, pop-ups and other attention grabbing devices has reached the point where we are being conditioned to accept pay … Continue reading
Posted in customer service, information management, knowledge worker, management
Tagged Advertising, Business, Facebook, Forbes, forbes magazine, Marc Rotenberg, Mark Zuckerberg, marketing, Media, pop ups, technology, Vanity Fair, Web page
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The new renaissance paradigm: dream or nightmare for technological talent?
Within the social media revolution an idea has developed that we are seeing a new Renaissance. The idea is that a New Renaissance Paradigm in which those who create content can avoid the middle man that traditionally help them to … Continue reading
Posted in change, change managment, innovation, leadership, learning organisation
Tagged Apple, Business, Facebook, Google, Organization, Renaissance, social media, technology
2 Comments
Why change Management is hard: sometimes you have to make the bricks
When people talk about change management, they often focus on large issues, like strategy, vision, and culture. All of these are important to setting the goals for the change management programme. Yet, what is often overlooked is the mechanics of … Continue reading
Posted in change, change managment, creative destruction, culture, management, path dependency
Tagged brick wall, Business, change management, frontline workers, leadership, management, Masonry and Stone, Organizational Change, Wallpaper
Comments Off on Why change Management is hard: sometimes you have to make the bricks
Why people are going mobile? The web is too slow.
Just as video killed the radio star, advertisements have killed the web. People are going mobile for all the reasons why the web used to be good before the developers and advertisers got a hold of it. Back around 2000 … Continue reading
Posted in change, culture, innovation, path dependency
Tagged Advertising, BBC, Business, Facebook, Google, Link bait, marketing, Social network, Web page, World Wide Web
1 Comment
Good Corporate Citizen or Good Person: check your ethics at the door?
With the recent financial crisis hitting the world, there have been a several attempts to understand what went wrong with the system. A financial and economic system that delivered staggeringly good results and provided economic benefits to billions of people … Continue reading
Posted in coruption, culture, management
Tagged Business, Consulting, corporate citizens, Corporate citizenship, Ethics, leadership, Lehman Brothers, management, Philosophy, politics, Research, unethical behaviour
1 Comment
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