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Author Archives: lawrence serewicz
Why your boss is a jerk (and what you can do about it)
Originally posted on John Stepper:
Complete this sentence: “My boss is a …” Did you say “role model”? Or “true leader”? No. When you start searching the Internet for “My boss is a…,” the most common completions are “bully,” “idiot,”…
Posted in Uncategorized
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The future of Records Management (A youtube video)
I thought it was time to join the YouTube generation and post a video. I narrated a PowerPoint presentation and converted it into a video. Although these tools have been around for a few years, I did this for two … Continue reading
Three ways to check your company’s health
Most chief executives think that they can understand their organisation by what is going right. They look at performance indicators to see what is green, what is delivering the best results and what offers the most profits. For an individual, … Continue reading
Posted in culture, customer service, learning organisation, management
Tagged Business, Chief Executive, Chief executive officer, corporate culture, disciplinary, grievance, learning organisation, management, organisation, Organizational culture
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Is quality or timeliness the key to FOIA success?
Is quality or timeliness the key to FOIA success? If you work with freedom of information, you face an eternal debate: is it better to have a lower quality response on time or a complete response that is overdue. In … Continue reading
Posted in change, change managment, creative destruction, Uncategorized
Tagged foi, Freedom of Information Act, Government, local government, management, Organizational culture, timeliness
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When will the professional troll hunters and RAT catchers emerge?
We have seen the recent headlines that anonymous trolls have been identified on Twitter and other social media sites so that people can take legal action. In most cases, the trolls are known or do little to hide their … Continue reading
Posted in knowledge worker, management, Uncategorized
Tagged Business, consultancy, Facebook, FLAME, hackers, IP address, Knowledge Management, Snowden, Social network, troll, Trollhunter, Twitter, United States
1 Comment
Dear Subscribers, I have decided to launch a new media company. As this seems to be the must do social media activity, I thought I would get involved. To join this group, I have created Media Meditations. It is 500 … Continue reading
January 1, 2014
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If it is not written down, it did not happen: a problematic approach to customer service
The phrase is often used to describe the need for good records management and good documentation practices in investigations. One website suggests it as an approach to capture knowledge [link], while another suggests it can be used to help investigations [link]. The … Continue reading
Posted in Uncategorized
Tagged Business, Complaint, Customer, customer service, Information Commissioner, Organization, social media, Twitter
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Is the tech revolution helping or replacing the front-line worker?
I have noticed some trends in recent statements about the future of work that I want to explore with this post. The middle manager is now the front-line worker and is soon to be replaced. The first is that the future technological work … Continue reading
Posted in change managment, culture, information management, management, Uncategorized
Tagged Business, Frontline, Knowledge Management, Knowledge worker, Social work, technology, Wall Street, Work
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How well does your company handle a fire drill?
As a chief executive or as a senior manager, you will want to know the health of your organisation. You will want to know if the organisation can carry out your vision. Are staff engaged with the company? Will they … Continue reading
Posted in change managment, leadership, learning organisation, management
Tagged Business, Communication, Drill, Fire alarm system, Fire drill, management, Organization, Senior management
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The tide is coming in: Archives and the digital tsunami
Like all businesses, archives face the challenges from the social media economy.[1] For most people archives can seem a dusty forgotten place that only scholars or researchers would have an interest. In many ways, this is true because it is … Continue reading
Thoughts on management 
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