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- More words and phrases that kill customer service
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- RBS vs. Lehman Brothers failures in leadership, culture, and regulators.
- Are we all managers now?: the rise of the self-organising organisations.
- How to write transparent investigation reports
Category Archives: change managment
5 Reasons why Tim Cook cannot save Apple
Tim Cook has received a large amount of attention for his deft handling of the post-Steven Jobs era at Apple. He has produced excellent financial results and his approach while a contrast to Jobs, presents an important continuity for the … Continue reading
Posted in change managment, creative destruction, culture, innovation, leadership, management, path dependency, renewal Tagged Apple, apple iphones, China, IPad, ipads, IPod, Jonathan Ive, Steve Jobs, technology, Tim Cook Comments Off on 5 Reasons why Tim Cook cannot save Apple
Public resignations do these change a corporate culture?
You chafe under an organisational hierarchy seemingly focused on the wrong goals, or behaviour, or even potentially criminal activity, and you dream that you can change it through a bold personal act. For some, it will be a report to … Continue reading
Posted in change, change managment, culture, leadership, learning organisation, management Tagged DNA, Enron, Goldman Sachs, Greg Smith, HBOS, leadership, Organizational culture, Paul Moore, Whistleblower 5 Comments
Risk cannot be conquered: Has Wall Street forgotten Machiavelli’s lessons?
In chapter 25 of Machiavelli’s Prince, we see the problem of fortune and the challenge it presents to a prince. In this instance, we are using fortune to refer to risk. The two are not exactly the same so one … Continue reading
Posted in change managment, coruption, culture, management, renewal Tagged #ows, environment, Hedge fund, hedge fund managers, Hurricane Katrina, Niccolò Machiavelli, politics, Prince, Wall Street 3 Comments
Is the future of work an aristocratic democracy?: Leo Strauss on Managment
Harold Jarche has a challenging post about the future of management and the future of work at his site: Enterprise 2.0 and Social Business are Hollow Shells without Democracy. Are the future of work and the future of management inherently … Continue reading
Using your company’s services like a customer: your chance to learn and change?
In a recent blog post, Dan Lee had an excellent suggestion that gets to the heart of local government improvement. On point 12 of the post, he suggested that “Use local government services like a resident would to see how … Continue reading
Posted in change managment, culture, customer service, innovation, local government, management Tagged Peter Drucker, Robert McNamara 1 Comment
Does the fish rot from the head down? When organisations go toxic
An ancient phrase says that a fish rots from the head down. The phrase is known in China as well as Europe in the middle ages. http://www.phrases.org.uk/meanings/fish-rot-from-the-head-down.html What is interesting about the consistency between the meanings for the phrase is … Continue reading
Posted in change managment, learning organisation, local government, management Tagged Business, Enron, Government, Jeffrey Skilling, Kenneth Lay, Xenophon 5 Comments
Freedom of Information and Transparency performance improvement tools: Case Study: Camden squatters and empty properties
In the press there has been some concern that the move towards transparency either in £500 spend lists or specific requests for disclosure of information, has led to increased fraud. However, I would argue that neither FOI nor the transparency … Continue reading
The Tyranny of Time: the other side of open data
I came across the following reference to time within the retail sector and it made me consider how local government, or any business, thinks about time. An old saying in the retail industry is that: ‘If information is available monthly, … Continue reading
Posted in change managment, customer service, innovation, learning organisation, local government Tagged Government, Government of the United Kingdom, Real-time data, Research and Analysis, Twitter Comments Off on The Tyranny of Time: the other side of open data
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