Category Archives: innovation

Here is the next revolution in records and records management?

The way organisations view records and records management is set to change. Records management has always been about compliance.  Businesses and governments have to comply with the law.  There are penalties if a business or person does not keep the … Continue reading

Posted in information management, innovation, knowledge worker, records management | Tagged , , , , , , , , , , | 11 Comments

Hierarchies are networks! Hyperlinks do not subvert hierarchies.

For many who believe in the web as way to transform society, politics, and human life, my blog may come as a shock. There is no evidence to support the claim that hyperlinks subvert hierarchies.  When you check the evidence, … Continue reading

Posted in culture, information management, innovation, knowledge worker, learning organisation, management | Tagged , , , , , , , , | 5 Comments

Using your company’s services like a customer: your chance to learn and change?

In a recent blog post, Dan Lee had an excellent suggestion that gets to the heart of local government improvement. On point 12 of the post, he suggested that  “Use local government services like a resident would to see how … Continue reading

Posted in change managment, culture, customer service, innovation, local government, management | Tagged , | 1 Comment

Why Facebook and Google’s strengths are their strategic weakness: privacy and search logic become their downfall.

Google and Facebook are similar in many ways because they both work to find ways to profit from their service users.  In their own way, they want to take advantage of their respective strengths.  Yet, in this task, they show … Continue reading

Posted in information management, innovation, learning organisation, records management | Tagged , , , , | 1 Comment

The Tyranny of Time: the other side of open data

I came across the following reference to time within the retail sector and it made me consider how local government, or any business, thinks about time. An old saying in the retail industry is that: ‘If information is available monthly, … Continue reading

Posted in change managment, customer service, innovation, learning organisation, local government | Tagged , , , ,

Owning the problem: using complaints as an improvement tool

In books on management, there is often a tendency to look at the large or strategic issues that a company faces. The company has to have vision and a strategy for achieving the vision. Without a strategy or a vision, … Continue reading

Posted in customer service, data protection act, information management, innovation, learning organisation | Tagged , , | 1 Comment

Does social media lead to better performance or better customer service? Is it shaping those cultures or revealing them?

Does the use of social media inside an organisation or externally create better performance or better customer service? The argument is that social media improves a company’s financial position by improving its reputation through increased external customer service and improved … Continue reading

Posted in customer service, information management, innovation, knowledge worker | Tagged , , , , , | 3 Comments

Why don’t organisations manage their information in the same way they manage their money?

In the expanding social media age, I wonder how many organisations spend as much time managing their money as they do their information and knowledge.  By that I mean, there are regular reports on the financial position. Managers hold regular … Continue reading

Posted in data protection act, email, information management, innovation, knowledge worker, relative success, Uncategorized | Tagged , , , , , , ,

Three reasons why Apple will disappear by 2020: What Machiavelli tells us about managing Apple’s future.

Apple is changing with Steven Jobs stepping down from his current CEO role to become Chairman of the Board.  In doing so, he presents Apple with a challenge and one that all companies have to face.  How do you replace … Continue reading

Posted in change, creative destruction, innovation, path dependency, relative success, renewal | Tagged , , , , , , , | 1 Comment