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Author Archives: lawrence serewicz
The future of the Middle Manager: sense making in a social media age
There is a debate over the future of middle managers. (See for example Lynda Gratton’s article) http://hbr.org/2011/01/column-the-end-of-the-middle-manager/ar/1 at its heart, the question is whether middle manager still have a role. If their tasks are changed or replaced by technology, are … Continue reading
Posted in change managment, knowledge worker, local government, management
Tagged Capgemini, Drucker, Middle management, social media, yammer
3 Comments
The Tyranny of Time: the other side of open data
I came across the following reference to time within the retail sector and it made me consider how local government, or any business, thinks about time. An old saying in the retail industry is that: ‘If information is available monthly, … Continue reading
Posted in change managment, customer service, innovation, learning organisation, local government
Tagged Government, Government of the United Kingdom, Real-time data, Research and Analysis, Twitter
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Owning the problem: using complaints as an improvement tool
In books on management, there is often a tendency to look at the large or strategic issues that a company faces. The company has to have vision and a strategy for achieving the vision. Without a strategy or a vision, … Continue reading
Does Yammer and social media lead to improved FOIA response rates?
Does Yammer or any social media platform create better internal communications? If it does, then does that lead to better performance? Are companies that use social media platforms able to share critical upwards communication? For public sector organisations, does internal … Continue reading
Do companies really know how to value their emails?
Do companies really know how to value their emails? Do they treat them like other assets or is it that because they cannot value them, they do not store them or manage them correctly? I was struck by this question … Continue reading
Posted in data protection act, email, information management, records management
Tagged Business, Data Protection Act, records management
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Does social media lead to better performance or better customer service? Is it shaping those cultures or revealing them?
Does the use of social media inside an organisation or externally create better performance or better customer service? The argument is that social media improves a company’s financial position by improving its reputation through increased external customer service and improved … Continue reading
Can Councils make money from e-learning?
I recently used Adobe Captivate for the first time to make a training module on Data Protection. What struck me about the experience was the following. First, it was relatively easy to rewrite a policy into a series of PowerPoint … Continue reading
Posted in elearning, information management, knowledge worker, local government, Uncategorized
Tagged Adobe Captivate, Dave Briggs, Distance Learning, E-learning, Knowledge worker, Online Training
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Why don’t organisations manage their information in the same way they manage their money?
In the expanding social media age, I wonder how many organisations spend as much time managing their money as they do their information and knowledge. By that I mean, there are regular reports on the financial position. Managers hold regular … Continue reading
Posted in data protection act, email, information management, innovation, knowledge worker, relative success, Uncategorized
Tagged Data Protection Act, email, financial management, fines, information management, records management, retention, value
Comments Off on Why don’t organisations manage their information in the same way they manage their money?
Three reasons why Apple will disappear by 2020: What Machiavelli tells us about managing Apple’s future.
Apple is changing with Steven Jobs stepping down from his current CEO role to become Chairman of the Board. In doing so, he presents Apple with a challenge and one that all companies have to face. How do you replace … Continue reading
Posted in change, creative destruction, innovation, path dependency, relative success, renewal
Tagged Apple, failure, fortune, leadership, Machiavelli, management, Steve Jobs, succession
1 Comment
Do we need change mangement because organisations cannot learn?
I have been reflecting on the relationship between learning and change and improvement for organisations. I know that an organisation can be a learning organisation, but does it learn? An organisation may have tools to learn and it may have … Continue reading
Posted in change managment, knowledge worker, path dependency, Uncategorized
Tagged change, change management, learning, training
1 Comment
Thoughts on management 
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